Privacy Policy

How do we collect your information and how do we use it?

How do we collect your information and how do we use it?

We collect information from you when you use our website. For example, via Google Analytics, when you contact us about products and services or if you complete our contact form.

The personal information we may collect from you can include your name, address, email address, IP address, information regarding what pages you visit and when, questions and comments sent to us via our contact form and any information you provide if you email us directly.

We may process your personal information for the following purposes:

  1. Offering and providing products and services.
  2. Notifying you of news, offers and information which we think may be of interest to you where you have granted us permission to do so.
  3. The monitoring of analytics and website usage.

Legal basis for processing your data. We undertake the activities above for the reasons below:

  • Point 1 above – to fulfil any contractual obligations we may have when you make purchases from us.
  • Points 2 above – on the basis of your consent.
  • Points 3 above – in the pursuit of our legitimate interests as a commercial organisation including the marketing and promotion of our brand, products, and services.

What do we do with your information and who has access to your information?

We may use your information to:

  1. deal with submissions from our contact form;
  2. process requests for further information as well as anything we feel that may be of interest to you, such as promotions, new products, services and site updates, where you have granted us permission;
  3. notify you of changes to our services;
  4. carry out any contractual obligations between us;
  5. process entries resulting from online competitions and/or campaigns;
  6. solicit your views or comments on our website, products and services;
  7. We may share your personal information with third Party Providers who work on our behalf to provide technical assistance and support and perform other functions to support our marketing activities. Sharing of your personal information will only occur when this would be allowed given the purpose your personal information was initially collected for and will comply with this Privacy Policy.
  8. We will not sell or rent your information or share it with other companies for the purposes of marketing.

Data retention

We review our data retention periods on a regular basis. We will hold your personal information for as long as required for the relevant activity, or as long as is set out in any contract you hold with us. Also, we are legally required to hold some types of information to meet statutory obligations.

Your choices and rights

You have a choice about whether or not you wish to receive information from us. We will not contact you for marketing purposes unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by emailing: contact@projectopal.co or telephone: on 0330 043 3846.

You have the right to request that your personal data be deleted.

You have a right to information about how we are processing information about you.

You have the right to object to our processing of your personal data where the basis of the processing is our legitimate interests including but not limited to direct marketing and profiling.

You have the right to request the transfer of any personal data that you have provided to us onto another organisation in a safe and secure way.

To exercise any of your rights, please inform us contacting us by emailing: contact@projectopal.co or telephone: on 0330 043 3846 or writing to us at:

Project Opal Ltd, Weir Mill, Manchester Rd, Mossley, Ashton-under-Lyne OL5 9QA

How you can update your information

We take the accuracy of your information seriously and continue to work on ways to make it easier for you to review and correct the information that we hold about you. If any of your information changes, for example your email address, or if any other information we hold is inaccurate or out of date, please email us at: contact@projectopal.co or write to us at: Project Opal Ltd, Weir Mill, Manchester Rd, Mossley, Ashton-under-Lyne OL5 9QA. You can also telephone on: 0330 043 3846.

How you can make a complaint

If you have any concerns about our use of your personal information, you can make a complaint to us either via email at: contact@projectopal.co or via writing to us at: Unit 9, Weir Mill, Manchester Road, Mossley, OL5 9QA. You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk

Applicable data protection law

This Privacy Policy has been based on the General Data Protection Regulation (GDPR). If you are subject to more stringent data protection legislation please refrain from using this website or any of our other services.

Changes to this Privacy Policy

If this privacy policy changes, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect and how we use it.